Reference

How semarjit Handles Your Personal Information

This page explains exactly what data we collect when you use semarjit, how we store it, and what rights you hold over it. Access to our platform and the scope of this policy depend on local law and the eligible regions where semarjit operates.

Account data protectedDANA, OVO, GoPay wallet privacyYour rights, clearly statedNo third-party data selling
semarjit How semarjit Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold about your account, our support team handles privacy requests directly. You can reach us through live chat, email, or your account help centre. We aim to respond to data requests within a reasonable time, and we'll confirm receipt as soon as your message comes through.

Team online

Live Chat Support

Open the chat icon inside your account dashboard to submit a privacy or data request. Our team picks up requests during active support hours.

Email Privacy Request

Send your data access or deletion request to our support email. Include your registered phone number so we can verify your account before acting.

Account Help Centre

Log into your semarjit account and navigate to Help to submit a formal privacy query. This path creates a ticket with a reference number for tracking.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply technical and organisational measures to protect the data tied to your semarjit account. Here is what that looks like in practice — from how we handle cookies to how long your records are kept.

Encryption and Secure Transmission

All data exchanged between your device and our platform travels over SSL-encrypted connections. This covers login sessions, DANA and OVO payment flows, and account settings updates.

Cookie Use and Session Control

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear cookies through your device settings at any time without losing your account.

Data Retention Policy

Account records — including GoPay and OVO transaction logs — are retained for as long as your account is active and for a period afterward as required by applicable rules in eligible regions.

Your Right to Request Changes

You can request correction of inaccurate data, deletion of your account, or a copy of the records we hold. Submit the request through live chat or our account Help section.

Common Questions About Your Privacy on semarjit

These are the questions we hear most from people checking their data rights before or after opening an account. Each answer reflects how we actually operate, not a generic legal summary.

We collect your name, phone number, email address, and the payment method you link — DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

We share data only with payment processors — DANA, OVO, GoPay — strictly to complete your transactions, and with authorities where local law in eligible regions requires it. We do not sell your data.

Log into your account, go to Help, and submit a data access request. Alternatively, contact our support team via live chat or email with your registered phone number for verification.

Yes. Submit a deletion request through live chat or the Help section inside your account. We process requests in line with applicable data rules for eligible regions in Indonesia.

Transaction records tied to DANA, OVO, and GoPay wallets are kept while your account is active and for a retention period afterward, as required by the rules applicable in your eligible region.

We use session cookies to maintain your login state on mobile and desktop. You can clear or block cookies through your browser or device settings — this will not delete your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.